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24 Skipton Street Ballarat Victoria 3350, Australia

 

Opening Hours

Monday - Friday 9am to 4pm 

 
1300 94 67 37 |   03 5331 6634

 

How can you provide feedback and/or complaints to NSDS?

 

How can you provide feedback and/or complaints to NSDS?

Next Step Disability Services Pty Ltd (NSDS) is committed to providing quality service to its customers.  All feedback, compliments and complaints is valued.  We are commited to acknowledging complaints received within 24 hours and to keeping you informed on our progess towards resolution of any issues raised.  At NSDS we are committed to fair, effective and efficient complaints resolution.  You may send your feedback anonymously, however it does assist us to have your name and contact information in order to ask for more information if needed.    

 

 

External Agencies that can help 

In the first instance, we encourage complaints to be made directly to us.  However, individuals wishing to raise a complaint about our service directly with the NDIS Quality & Safeguards Commission may do so if they wish.  

 

NDIS Quality & Safeguards Commission

Telephone: 1800 035 544  

TTY: Telephone: 133 677 

Translating and Interpreting service:  131 450  

 

 https://www.ndiscommission.gov.au/about/complaints-feedback/complaints