Responsive Service Delivery
At NSDS, we believe in going above and beyond to ensure that our clients receive quality service. All of our support workers provide progress notes for each shift, detailing how they have worked with the client towards their goals; and we employ highly trained and dedicated Client Services Managers to oversee all client needs.
Minimum 2 hr sessions
Our clients are able to book sessions as short as 2 hours at a time, to enjoy activities at their own pace.
We provide progress summary reports to Support Coordinators detailing client progress towards goals, any barriers identified and strategies put in place to address them. At NSDS, we understand the importance of having a good working relationship with support coordinators.
To register download the attached referral form and email it to firstname.lastname@example.org
As a registered NDIS provider, we are compliant with the NDIA's Temporary Transformation Payment (TTP) terms set out in the NDIS Price Guide. We apply TTP to relevant services where applicable.
From 1st July 2019, NDIS providers can charge a higher price for some services under the NDIS Price Guide. These higher prices are referred to as Temporary Transformation Payments (TTP). NSDS has followed the NDIA's requirements and charge TTP Pricing for some support categories. This includes:
assistance with self-care and personal domestic activities
community access and participation in the community; and
group based centre activities.
To access the NDIS Price Guide, please visit the NDIS webpage https://www.ndis.gov.au/providers/price-guides-and-pricing.
Participant Service Agreement
Our policy is to respect your privacy. In order to provide you with the best possible service, we need to collect and hold personal and sensitive information about you. This information enables us to:
Contact and communicate with you
Provide you with quality care
Provide adequate response in the event of an emergency
Assess health and safety risks posed to you and our staff in certain situations
Keep accurate records about you and your personal goals; and
Review the performance of our staff and improve our service by identifying staff training needs.