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Responsive Service Delivery

We believe in going above and beyond to ensure that our clients receive quality service. All of our support workers provide progress notes for each shift, detailing how they have worked with the client towards their goals; and we employ highly trained and dedicated Client Services Managers to oversee all client needs.

 

Minimum 2 hr sessions

Our clients are able to book sessions as short as 2 hours at a time, to enjoy activities at their own pace.

 

Progress Reports

We provide progress summary reports to Support Coordinators detailing client progress towards goals, any barriers identified and strategies put in place to address them. At NSDS, we understand the importance of having a good working relationship with support coordinators.  

 

Registration

To register download the attached referral form and email it to referral@nsds.org.au 

 

Download the referral form

Pricing

 

The NDIA set price limits for the services we provide.  This ensures best value for money for NDIS Participiants.  We charge based on the NDIS Price Guide rate applicable to the date on which the service is provided.  Prices as at 1 July 2020 are available here. 

Privacy
 

We understand your privacy is important and have developed a Privacy Policy in line with the Australian Privacy Principles. 

Our policy is to respect your privacy. In order to provide you with the best possible service, we need to collect and hold personal and sensitive information about you.  This information enables us to:

  • Contact and communicate with you

  • Provide you with quality care

  • Provide adequate response in the event of an emergency

  • Assess health and safety risks posed to you and our staff in certain situations

  • Keep accurate records about you and your personal goals; and

  • Review the performance of our staff and improve our service by identifying staff training needs.

 

Our Privacy Policy is available here or you can request a copy from us. 

 

Participant Service Agreement

Participant Service Agreement - Support Coordination

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